Returns & Exchanges

Thank you for shopping at VFeather. We value your trust and want you to be completely satisfied with your purchase. We want you to feel comfortable and confident when shopping at VFeather, that’s why we offer a 30 days return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Please read this policy carefully. If you have any questions, contact us at service@vfeather.com.

🔄 30-DAY RETURN POLICY

You have 30calendar days to return an item from the date you received it.

To be eligible for a return, your item must:

Be unworn and in the same condition that you received it.
Be in its original packaging (the gift box and a Certificate of Authenticity Included).
Have the receipt or proof of purchase (order number).

❌ NON-RETURNABLE ITEMS

Several types of goods are exempt from being returned. We cannot accept returns for:

Custom or personalized orders (e.g., rings engraved or resized specially for you).
Items returned after 30 days.
Items without proof of purchase.

💳 REFUNDS

Once we receive and inspect your return, we will send you an email to notify you. We will also inform you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5-10 business days.

Late or missing refunds?

First, check your bank account or PayPal account again.
Contact your credit card company or bank—it may take some time before the refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at service@vfeather.com.

🔁 EXCHANGES

We replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@vfeather.com with:

Your order number.
A photo of the defect or damage (if applicable).
A brief description of the problem.

We will guide you through the exchange process.

🚚 RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning a higher-priced item, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

🛍️ CANCELLATIONS

You may cancel your order within 12 hours of purchase for a full refund. After 12 hours, the order may have already been processed for shipping and can no longer be cancelled. In that case, please follow our standard return procedure.

If the cancellation is made less than 12 hours after order was placed, there would be no cancellation fee.
If the cancellation is made between 12 to 24 hours after order was placed, there would be a 10% cancellation fee.
If the cancellation is made 24 hours after order was placed, there would be a 30% cancellation fee.